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A chatbot is a computer program designed to automatically perform verbal or written conversations or both without any manual intervention or assistance. Chatbot, which is a short form of chatterbot is usually responsible for simulating the conversations using the technology of artificial intelligence. The chatbot feature can be integrated with most of the messaging applications. Chatbot technology offered by Nukind Digital is widely used by various organisations and companies in today’s world as part of online services for answering customer queries.
Chatbots are usually designed to understand queries received and respond back to them meaningfully. Artificial intelligence chatbot by Nukind Digital is programmatically designed and developed to react to specific questions and problems in a matter of seconds. The interaction of chatbot is generally with a human being on the other side. An element of artificial intelligence linked to chatbot imparts a human touch to the responses as well. A chatbot formulates its response to queries based on a combination of machine learning algorithms and predefined scripts.
Chatbot and Artificial intelligence, when integrated efficiently, combine well to perform tasks or frame responses catering to a larger scope of queries. Artificial intelligence technology enables the chatbot to provide information outside of usual and fixed parameters. This was not a feature available in the earlier chatbots which were equipped to respond only to specific inputs and functioned within a definite set of parameters. Nukind Digital focuses on the development of products that offer a top level of digital experience in this space.
Customer support chatbot is well equipped to engage with the customer effectively and handle the queries in an efficient manner. The efficiency of the customer support chatbot in the form of information and response it provides plays a vital role when it comes to customer satisfaction and experience.
Best customer service chatbots are developed using various technologies in a manner such that the chatbots are equipped to handle a large number of basic queries and provide feedback or information expected by the customer, which in the past could be carried only by a physically present support executive.
Why Does Your Business Need Chatbot Technology?
- It fulfils the requirement of 24×7 availability, nullifying the need for any manual presence that was usually required to handle 1st level information and questions.
- It helps in improving customer experience and feedback, which ultimately complements the business growth. Many service-oriented businesses that are expected to provide 24×7 service to customers have switched to usage of chatbot technology developed using artificial intelligence techniques.
- Usage of chatbot technology has been rapidly on the rise over the last many years. It is undoubtedly part of the way forward to using automated mechanisms for handling customer queries.
- It helps resolve customer queries instantly, which offers your business better lead generation and enhances your sales.
Allow Nukind Digital to serve your chatbot needs. Our passionate team at Nukind Digital has extended into designing complex solutions to satisfy the customers’ various chatbot technology needs.